Have you ever been part of a conversation with a group of people who seemed to speak their own language? It probably made you feel ignored and it was difficult to communicate with the group on a personal level because of what appears to be a language barrier. This is how terminology can make "ordinary" people feel. All shortcuts to the VoIP phone system and industry terms only confuse some people and make them feel strangers, which increases the communication gap between the service provider and the consumer.

This is why we provide you with a glossary of key terms used by VoIP providers so you can meet VoIP agents and telecom experts at least halfway. Before we get into it, it allows you to clarify the difference between VoIP, IP and Cloud telephony.

Simply put, there really isn't much difference. Voice over Internet Protocol, IP, and the cloud (or cloud-based) are essentially synonymous. All of these use an IP network that converts communication data, such as voice, to create packets of data and to send these data packets between different endpoints. It is known that the use of this method is more cost-effective as data packets can be sent over shared lines without a PTSN fee (keep reading to find out what PTSN is).

This glossary has been taken into consideration with the regular business owner. Since the way companies communicate is changing to accommodate technological advancement today, we want to help you stay up to date on terms you might hear over the phone when speaking to VoIP service providers.

Here are some other helpful words to help you better understand the Cloud's existing business service agents

VoIP Glossary

ATA: analog phone adapter. This enables representative users to connect their traditional phones and fax machines to a VoIP network. Convert your fax machine to a virtual fax machine using Cisco SPA112 ATA.

BYOD: Bring your own device. Many VoIP system providers facilitate switching between service providers by allowing users to use their communication devices. If you already have IP devices, you can try more savings.

DID: direct intercom. DIDs are phone numbers through which you can assign multiple phone numbers associated with one or more phone lines so that each employee can obtain his own number without the need for a separate phone line. DID eliminating additional costs and the occurrence of busy signals.

IP Phone (also known as VoIP Phone): A digital phone that uses an Internet connection to transfer calls. IP phones are not necessarily necessary to use your VoIP phone system since many offer plans can be used with your mobile phone.

IVR: Interactive Voice Response. IVR allows the computer to interact with the callers and to locate the callers ’orientation based on the callers’ selection in the quick list. For example, if your VoIP system has a custom greeting that allows callers to choose between speaking to sales, marketing, or billing, the caller will be directed to a specific endpoint ((individual or department) based on their choice.

Jitter: Differences in the time of packet arrival, which means that call quality appears to be volatile.

Packet Loss: If your voice is sent as a "data packet", then packet loss only means that that piece of data was unable to reach the required endpoint. This is usually caused by network congestion and causes anger.

Bo: Energy over Ethernet. PoE means data and electrical power supply is provided by a single cable to provide functionality for devices, including IP phones. With PoE phones, the device can be plugged into a desktop and wall socket to create a complete path for voice and data media.

LNP: Local number portability. If you are transferring your number from one provider to another, you will need to fill out an LNP form to reset your number.

PBX: Private Branch Exchange.

Public Switched Telephone Network (PSTN):

Softphone: A program that gives you the ability to make phone calls using your computer over an Internet connection. This could also be a mobile app that allows you to use your mobile phone as a commercial communication device.

Virtual number: Another way to say a DID is that the virtual number is not associated with a phone line and is usually used to forward incoming calls to predefined phone numbers. Virtual numbers can be used for virtual service, marketing campaigns and other commercial purposes.

Voice over Internet Protocol: Voice over Internet Protocol

VoIP service providers who speak your language

Regardless of the size of your business and the type of products and services you offer, you can benefit from VoIP service providers and the features they offer. Although VoIP is not perfect and may not suit everyone, it is a solution that many corporate owners across the country have implemented without any hassle. Familiarize yourself with personalized VoIP solutions.

You don't have to talk like a VoIP agent to enjoy the powerful features that boost productivity; however, you can now keep up with some of the most common terms and better prepare for the next conversation with VoIP providers.


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